October 5, 2004

Verizon Hell

Trials and travails of getting phone, cable, & DSL in this house. This is uninteresting, but I want it recorded if only to refer back to it.

Day 1:

We set up phone service.

Day 10:

We move in, there is no dial tone. We call via cell phone to get Verizon to fix the problem. I order Directv. directv says the guy will arrive in 2 days to do the install.

Day 11:

The phone people come, do their thing, leave. Only one jack out of 20 in the house works. It's in the most inconvenient corner of the house on the top floor. DSL works. Voicemail works. I call about the other jacks. Apparently the townhouse is listed by floor. They suggest canceling the phone or floor 4and moving it to floor 3. They say DSL will continue to work, voicemail and everything else will just be transferred. It will happen by morning.

Day 12: In the morning the other jacks do not work. We start getting our neighbor Kate's calls. Kates calls are also ringing in her house. This is confusing. Voicemail has been canceled. DSL has been canceled. The directv people never show up. I call Verizon, but it's too late to place a new repair order.

Day 13: I call directv and tell them their guys never showed up. They claim I never put in an order. I make a new order. They tell me the guys will show up in 3 days. I place a repair order with Verizon.

Day 14: Verizon shows up and physically wires all the lines from upstairs and downstairs together in a box. We have phones that ring to our number! Voicemail does not work. DSL does not work. We are told DSL will be available in 10 days. No way to expedite the order.

Day 15: We call about voicemail and are told it will work in the morning.

Day 16: Voicemail still does not work. We call again and are told it was shut off, but it would work in the morning.

Day 17: Voicemail still does not work. The directv guys show up. Install everything. But it doesn't work. Directv claims I have a bad card and that it will take 2-7 days to get a new one (what kind of spread is 2 to 7 days?). We call Verizon again and are told in will work in 2 hours. I am told to "hold my horses".

Day 17 (two hours later): The voicemail still doesn't work. I call again and a nice woman named Mrs. Petroski says she will personally fix my voicemail. She says she'll call back at 2:00.

Day 17: 2:30, Mrs. Petroski calls, the voicemail is fixed!

Status: waiting on DSL, waiting for directv

posted at 02:30 PM by raul

Filed under: rants


09/05/05 06:56 PM

well i work for verizon dsl/if the phone doesnt work dsl gets cancelled/ and in most casses you have to reorder the service.

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