May 14, 2007
Almost a full year ago I delivered Royal Sovereign air conditioner (3 days out of warranty) to be repaired at a place called Buy Rite AC Service on Avenue Z in Brooklyn..... This wasn't just any AC it's the one I use to cool my attic office where I spent way too much of my time. Today it's 65 degrees F outside, 85 up here.... These are the excuses given for the machine not being ready...
14 days: We’re waiting for the part from Royal Sovereign.
28 days: The part came in but it’s the wrong one. We have to call again.
35 days: They never sent that part. Maybe you could call them, because they don't call me back.
49 days: Did you call them? They never sent that part.
57 days: I have to check on that part.
55 days: The part was shipped from China or some freakin' place. We're waiting for it.
91 days: The part is in the Royal Sovereign warehouse in Jersey.
102 days: We still don’t have the part.
185 days: We got the part, but we’re closing up shop for the winter, you know in the winter nobody needs an air conditioner repaired.
190 days. We’re not open for the spring yet. Call us next week.
197 days. I moved the air conditioner to my garage it was taking up space in the shop, it’s fixed but we have to test it.
204 days: It’s too cold to test the air conditioner.
285 days: It’s being tested now, the gages are on it.
289 days: We don't do repairs on Royal Sovereigns.
295 days: We’re going on break, call back after the holiday.
322 days. Yeah, there was a leak, the guys have to take it apart again, weld some pieces together and repressurize it. It’s being tested now, the gages, are on it.
324 days: The guy who knows about that is out, call back on Monday.
327 days: We had to take it apart again, it was a mother to take apart. We’re never taking this brand again. But it should be fixed soon.
328: days: It will be ready tomorrow. Give my your number.
330 days: I have no idea about that, you'll have to call back and talk to someone tomorrow.
337 days: You know I'm going to personally take this thing apart myself because it keeps losing gas.
340 days: The guys are at lunch around the corner... maybe you should call back...
and so it continues....